errors
Divide and conquer: 4 tips for working with clients in the service business
Maria Zubareva, head of Ingate’s customer service Department, shares her professional experience and gives advice on how to improve the process of interacting with clients in the service delivery sector: why it is important to hire a separate specialist to collect debts, who to assign additional sales and how not to get bogged down in routine operations
It happens that the client worked with you for many years, became a friend and brother, and then turned around and went to competitors. And then another, and another. In this situation, it is logical to check the entire business process, starting with the quality of the service provided-and ending with communications. Continue reading
development
relationships
world
talking
remember
telephony
product
negotiations
contractor
trustworthy
phenomenon
actions
advantages
characteristics
people
business
reasons
company
situation
offers
impossible
combine
process
attention
reason
requests
options
phrases
presentation
organizations
cunning
sales
services
information
biological
convincing
laziness
money
companies
education
Department
employees
informational
decision
client
intention
communication
person
country
rate
assistants
requirements
images
correspondence
communicate
translator
transactions
step
confirming