Robots or real people? How will customer service change in the next decade
Elena Stolyarskaya, business coach, client service expert, talks about the main trends in the development of client service in the near future and lists 7 key changes that will affect…

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"How we sell guitars on YouTube": the story of Boris Kolesnikov, skifmusic hypermarket of musical instruments
Boris Kolesnikov, founder of the skifmusic hypermarket of musical instruments, shares his experience of developing a corporate YouTube channel and tells how entrepreneurs can sell using this social network How…

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An easy way to increase sales
Today, traditional channels of communication with potential customers are not enough. Calls are often lost and disrupted. In this sense, it is important to keep the lead in view. Igor…

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“Wolf of wall Street” and “boiler Room” do not give the right to consider themselves cool sellers, or Why the sales technology does not work

Alexey Krutitsky, CEO of the Training Department, talks about the importance of implementing sales technology in the company’s daily business processes, describes the technique of its implementation and compares two approaches to sales — “classic” and ” modern»
Technology is the basis for successful results. If the cook violates the technology, the restaurant can not only lose visitors, but also go bankrupt on covering lawsuits. Continue reading

“Pulled ashore and stunned with a stick”, or how to sign a contract on their own terms

Denis Sidenko, business consultant, trainer, talks about the art of negotiations, tactics, rules and techniques that will help the seller not to give up under the pressure of the buyer; explains what is most important in negotiations, what is their basis and how to prepare for them on a specific example from personal working practice
One day, at a negotiation training session, a woman came up to me and asked, ” We make cakes. Recently signed a contract with the network. They gave us a discount of 44 % with a minimum of 46 %. I’m thinking: did we win the negotiations or did we lose?» Continue reading

Divide and conquer: 4 tips for working with clients in the service business

Maria Zubareva, head of Ingate’s customer service Department, shares her professional experience and gives advice on how to improve the process of interacting with clients in the service delivery sector: why it is important to hire a separate specialist to collect debts, who to assign additional sales and how not to get bogged down in routine operations
It happens that the client worked with you for many years, became a friend and brother, and then turned around and went to competitors. And then another, and another. In this situation, it is logical to check the entire business process, starting with the quality of the service provided-and ending with communications. Continue reading

Why the customer leaves for competitors and how to minimize product returns — experience of TITANOF
Alexey Shanaev, founder of TITANOF, shares his personal professional experience in building a sales system: why it is important to know the needs of your target audience, how to understand…

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10 things every new salesperson needs to know
Everything is for sale. The whole business world is based on sales in one way or another. But are the proposed algorithms and sales techniques equally applicable and working in…

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How companies don't miss a single call from customers
Lilia Aleeva, marketing Director of ICL Services, talks about how to build an effective system for receiving incoming calls in the company: who should do this, what algorithms and how…

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Control purchases in the retail network: what is the procedure and what will be checked
Today, the retail sector is under special attention of the state. Recently, the number of inspectors in this segment included Rospotrebnadzor, but such checks are carried out not only by…

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