Monthly Archives: November 2018
How companies don’t miss a single call from customers
Lilia Aleeva, marketing Director of ICL Services, talks about how to build an effective system for receiving incoming calls in the company: who should do this, what algorithms and how not to miss a single incoming message
Any request from a client, whether already engaged or potential, is very important for the company. The loss of such a call can lead to either a loss of potential revenue, or a negative impact on the company’s image as a company that is unable to work with one of the key channels of communication with customers.
Even today, some companies are often inattentive to this point of contact. Continue reading
Control purchases in the retail network: what is the procedure and what will be checked
Today, the retail sector is under special attention of the state. Recently, the number of inspectors in this segment included Rospotrebnadzor, but such checks are carried out not only by state agencies, but also by the business itself. We will tell you in the article whether you can prepare for a test purchase and the arrival of a “secret buyer” and how to protect yourself from potential fines
The state declares the priority of small business development. At the same time, the number of monitoring services is not only not reduced, but on the contrary, it is growing. Continue reading
“How to cheer up the sales Department”: 6 working tools
Irina Narchemashvili, financial Director of ATManagement Group, talks about 6 methods to “cheer up” — motivate-the sales Department: which method of calculating salaries to choose, what spirit should reign in the Department, whether to train employees and how to increase control over the workflow
15 years ago, it was easy to find companies that had no sales Department at all. That is, customers simply came to the company to purchase a particular service or product. Now this state of Affairs is unacceptable for most businessmen. Continue reading
