How companies don't miss a single call from customers
Lilia Aleeva, marketing Director of ICL Services, talks about how to build an effective system for receiving incoming calls in the company: who should do this, what algorithms and how…

Continue reading →

"Blushing for you": "embarrassing" questions to the sales Manager
Dmitry Baturov, the account Manager of the company "Reputation.Moscow "answers the most common questions of novice sales managers: what background should you come to the profession with, what is more…

Continue reading →

"Hello, what did you want?", or Who does the buyer choose?
Alexander Ivanov, CEO of the "Stream" project from Rambler&Co, tells and reveals the essence of the factors that attract and retain customers in your company: why it is important to…

Continue reading →

How can the supplier warn the buyer in advance about possible damage to the product during transportation of large cargo

We disclose in detail the question of which document the supplier can use to warn his client in advance about the potential damage of the purchased product with non-standard dimensions when transporting non-core transport
In what document (contract, additional agreement, notification, invoice) should the supplier inform the buyer (or the buyer’s representative) about possible damage to the product that has non-standard dimensions when transported in a car that is not intended for carrying large-sized cargo? This is an important issue, although today the requirement to inform the buyer about the conditions of transportation of goods is not directly established by the legislation.

However, the seller is obliged to provide information (documents) about the rules of operation (use) of the product to the buyer when transferring the product.

At the same time, the seller must pack (pack) the goods in a way that ensures the safety of the goods during transportation under normal conditions.

Therefore, if the container (packaging) does not ensure the safety of the goods when transporting the goods by any transport, this must be specified in the contract (in the additional agreement to the contract, if this is not specified in the original text of the contract).

If the contract is concluded by sending an offer invoice and accepting it by payment, then it is advisable to reflect this information in this offer invoice.

It is also not prohibited to send such information to the buyer by notification. In this case, the seller must have confirmation of sending the notification to the buyer.

10 things every new salesperson needs to know
Everything is for sale. The whole business world is based on sales in one way or another. But are the proposed algorithms and sales techniques equally applicable and working in…

...

10 things every new salesperson needs to know
Everything is for sale. The whole business world is based on sales in one way or another. But are the proposed algorithms and sales techniques equally applicable and working in…

...

Customers call but don't buy: what to do?
Often, in the pursuit of compliance with strict corporate standards, we switch to the language of formal and formulaic expressions. This is correct from the point of view of corporate…

...

Robots or real people? How will customer service change in the next decade
Elena Stolyarskaya, business coach, client service expert, talks about the main trends in the development of client service in the near future and lists 7 key changes that will affect…

...